Effective Date: March 7, 2025
Welcome to Bighouse Brand. These Terms & Conditions (“Terms”) apply when you access or use our website (“Site”) and any services, products, or content made available by Bighouse Brand (collectively, the “Services”). By accessing or using the Site or Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or Services.
Bighouse Brand reserves the right to update these Terms at any time. Any changes will be posted on this page with the updated effective date. Your continued use of the Site after changes are posted constitutes your acceptance of those changes.
If you have any questions, please contact us at bighouseteamjc@gmail.com
Orders and Payments
Bighouse Brand currently accepts credit card payments processed through Stripe, as well as payments via Zelle. When you submit an order through our Site, you agree to provide accurate and complete payment and shipping information. All transactions are subject to approval, and we reserve the right to refuse or cancel an order at any time for any reason.
All prices are listed in U.S. dollars unless otherwise noted. Prices and product availability are subject to change without notice. Bighouse Brand is not responsible for pricing errors, typographical errors, or system errors.
Bighouse Brand does not store credit card details. All transactions are securely processed through third-party providers. If payment is made by card, Stripe will process the payment, and their terms and privacy policies will apply.
Shipping and Fulfillment
Orders are processed within 2-5 business days after payment confirmation. Shipping times vary based on destination, carrier, and other factors beyond our control, including customs clearance procedures for international orders.
Bighouse Brand currently ships to the United States and Brazil. Shipping rates and estimated delivery times will be displayed at checkout. Delays may occur due to high demand, holidays, or other circumstances. Customers will receive tracking information via email when their order ships.
Returns and Exchanges
At this time, Bighouse Brand does not accept returns or exchanges. If this policy changes, we will update it on our website.
Marketing and Communications
By providing your email or phone number at checkout or signing up for our mailing list, you consent to receive marketing and promotional messages from Bighouse Brand. You may unsubscribe at any time by clicking the opt-out link in any email or by contacting us at
Intellectual Property
All content on the Site, including but not limited to text, images, logos, graphics, and product designs, is the exclusive property of Bighouse Brand and is protected under copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, modification, or distribution of any materials from this Site is strictly prohibited.
Prohibited Uses
By using our Site, you agree not to:
Resell Bighouse Brand products without prior written authorization.
Use the Site for any fraudulent or unlawful purpose.
Copy, scrape, or distribute content from the Site without permission.
Attempt to interfere with the Site’s functionality, including hacking, data mining, or using bots.
Bighouse Brand reserves the right to restrict or terminate access to any user who violates these Terms.
Legal Compliance
These Terms are governed by the laws of the State of Massachusetts, USA. Any disputes arising under these Terms shall be resolved in accordance with Massachusetts law.
Privacy Policy
Effective Date: March 8, 2025
Bighouse Brand (“Bighouse Brand,” “our,” “we,” and “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share personal information when you visit our Site or interact with us through our Services.
By using our Site, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please do not use our Site or provide any personal information.
Categories of Personal Information We Collect
We collect personal information directly from you when you place an order, subscribe to our emails, or otherwise interact with our Services.
The categories of personal information we collect include:
Contact Information: Name, email address, phone number, and shipping address.
Payment Information: If you pay by credit card, your payment details are processed by Stripe.
Bighouse Brand does not store credit card information.
Technical Data: We automatically collect data such as IP address, browser type, and website interaction history using tools like Google Analytics.
How We Use Personal Information
We use personal information for the following purposes:
Order Fulfillment: Processing transactions, shipping products, and providing customer service.
Marketing and Analytics: Sending promotional emails (if you have opted in) and analyzing website usage.
Security and Fraud Prevention: Protecting our business, preventing fraudulent transactions, and complying with legal requirements.
Sharing of Personal Information
Bighouse Brand shares customer information only when necessary to provide Services, including:
Payment Processors: Transactions are securely handled by Stripe.
Shipping Carriers: We share shipping details with third-party carriers to fulfill orders.
We do not sell or rent your personal information.
Cookies and Tracking Technologies
We use Google Analytics to monitor website traffic and improve user experience. We may implement Facebook Pixel and other tracking tools in the future for marketing purposes.
Cookies help us personalize your shopping experience and understand customer preferences. You can adjust your browser settings to disable cookies, though some features of our Site may not function properly if cookies are disabled.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Customer order information is stored for at least 5 years to comply with tax and legal regulations.Marketing data is retained until you unsubscribe.
Your Rights and Choices
Marketing Emails: You may unsubscribe from our emails at any time by clicking the opt-out link in any email.
Access and Deletion Requests: You may request access to or deletion of your personal information by contacting bighouseteamjc@gmail.com.
Security
We implement industry-standard security measures to protect your personal information. However, no online platform can guarantee 100% security, and we encourage users to take precautions when sharing personal information online.
Compliance with Massachusetts Law
Bighouse Brand complies with Massachusetts privacy laws and will update this Privacy Policy as necessary to reflect regulatory requirements.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: bighouseteamjc@gmail.com
Address:
1 Tech Valley Dr, Westford Unit 1312, MA 01886
Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.